A former employee of Ulta Beauty is calling out the store for repackaging and reselling used makeup.
Twitter user @fatinamxo is using the platform to “warn” other beauty lovers about the safety of their makeup. In a series of tweets, the ex-employee alleged that her managers at the retailer would tell her to “clean” and repackage used items to be sold again.
“So I was a former employee at Ulta and whenever a customer would return a product, we were told by managers to reseal/repackage the item and put it back on the shelf,” the former employee said on Twitter.
“They would resell EVERYTHING. ( makeup , hair care , skincare, fragrance ,hair tools, etc. ),” she said in a follow-up tweet.
She then posted images of new makeup and makeup she claimed was returned used, repackaged and resold.
“For example this foundation ( even sticks) they would clean it with a q-tip to make it look new. I’ll attach a photo of a NEW foundation vs. the one they repackaged and put back on the shelf. ( NOT SANITIZED ),” she captioned the photo.
The Twitter user said her managers would “clean [products] with alcohol” as a way to make them look new.
“Can 100% confirm this is true. Shopping at any ULTA in Frisco, Mckinney, Denton, Sherman, Allen, basically the entire Dallas area and around they train every single employee to do this. All the stores in the area do this,” one wrote.
The beauty store released a statement to TODAY regarding the allegations, saying that used products are supposed to be thrown out.
“We do not allow the resale of used or damaged products,” an Ulta Beauty spokesperson told TODAY. “Our store associates are trained to catalog and then properly dispose of any used or damaged items. If associates have concerns that this or any Ulta Beauty policy is not being followed, they can anonymously report it through our third-party hotline. Our policies, training and procedures are aimed at ensuring that only the highest-quality products are sold in our stores and online.
“We take any concern of this nature very seriously and if we find that there is any deviation from our policies, we will take appropriate actions to ensure we continue providing a consistently high-quality product,” the statement continued. “The health and safety of Ulta Beauty guests is a top priority and we strive to deliver an optimal experience every time they shop with us.”