On Thursday, United Airlines released a statement about offering passengers who volunteer to forfeit their seats on overbooked flights up to $10,000 as part of its efforts to repair the damage from several recent high-profile incidents of customers’ alleged mistreatment. Rival airline Delta recently outlined plans to offer up to $9,950 in such cases.
“Our goal is to reduce incidents of involuntary denial of boarding to as close to zero as possible and become a more customer-focused airline,” the carrier said in the statement.
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